fh99 Privacy Policy

Introduction and Applicability

fh99 ("we", "our", or "platform") provides a reliable online gaming and betting service for users in Bangladesh. This privacy policy ("policy") applies to all users of our website fh99.lat and all services connected to it.

This policy describes how we collect your personal information, the purposes for which we use it, how long we retain it, and how we keep it secure. By using fh99's services, you are considered to have given your consent to the terms of this policy.

We believe that data protection is a fundamental right. That is why we are committed to ensuring the privacy of your personal information. This policy is written in plain and clear language so you can fully understand what we do with your information.

The Information We Collect

fh99 may collect various types of information from different sources. The types of information are described in detail below.

2.1 Information You Provide

When you register with fh99 or use our services, the information you voluntarily provide includes:

• Full name and date of birth
• Email address
• Mobile number (for contact purposes)
• Residential address
• National ID or passport number (for identity verification)
• Payment-related information — bKash number, Nagad number, Rocket number, or Upay account details

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device identifier information
• Browser type and operating system
• Browsing history and page visit logs
• Session duration and links clicked
• Information obtained from cookies and similar tracking technologies

2.3 Transaction Information

During deposits and withdrawals on your account, transaction details including date, amount, and payment method are recorded. This information is essential for financial security and fraud prevention.

Purpose of Using Information

fh99 uses your information only for legitimate and specific purposes. We respect your privacy and do not use your information for any unnecessary purpose.

The purposes for which we use your information:

• Account registration and identity verification
• Processing deposits and withdrawals
• Improving your gaming experience and providing personalised services
• Resolving technical issues and providing customer support
• Detecting and preventing fraudulent activity
• Managing bonus offers, promotional benefits, and VIP programmes
• Meeting legal obligations and assisting in dispute resolution
• Ensuring platform security
• Monitoring user behaviour to promote responsible gaming

We never sell your information to third parties for commercial purposes.

Information Storage and Retention

fh99 retains your personal information only for as long as necessary. Specifically:

• While your account is active: all your account information is retained.
• After your account is closed: certain information may be kept for a defined period to meet legal obligations.
• Transaction records: retained long-term as required for financial regulation and security.
• Security logs: kept for a defined period to ensure cybersecurity.

After the retention period ends, your information is securely deleted or permanently anonymised so that no individual can be identified.

Sharing Information with Third Parties

fh99 is very careful about sharing your personal information with third parties. We may share information only in the following circumstances:

5.1 Service Provider Partners

Limited information may be shared with our trusted technology partners for payment processing, technical support, and security services. These partners operate under strict confidentiality agreements and may not use your information for any other purpose.

5.2 Legal Obligations

We may be legally required to provide information under a court order, a lawful request from a government authority, or applicable law. In such cases, we will provide only the minimum information requested.

5.3 Fraud Prevention

Relevant information may be shared with the appropriate authorities to prevent financial fraud or cybercrime. Protecting the interests of users is our primary goal in such cases.

We do not sell, rent, or transfer your information to any third-party advertisers without prior consent.

Cookies and Tracking Technologies

fh99's website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

6.1 Types of Cookies

• Essential Cookies: These cookies are required to maintain login sessions and ensure security. The platform cannot function properly without them.
• Functional Cookies: These remember your preferences, language settings, and information about your previous visits.
• Analytics Cookies: These are used to understand how our platform is being used, which helps us improve the quality of our services.

6.2 Cookie Controls

You can accept or decline cookies by changing your browser settings. However, disabling essential cookies may affect your ability to use certain key features of the platform.

Information Security Measures

fh99 uses industry-standard security technology to protect your personal information. Our security measures include:

• SSL Encryption: all data exchanged between your browser and our servers is encrypted.
• Data Encryption: stored sensitive information is protected with strong encryption algorithms.
• Firewall and Intrusion Detection System: active monitoring to prevent unauthorised access.
• Regular Security Audits: routine cybersecurity testing carried out by third-party experts.
• Restricted Access: only authorised staff may access specific information on a need-to-know basis.
• Two-Factor Authentication: an additional verification layer to protect your account.

While we strive to ensure maximum security, it is not possible to guarantee 100% security on the internet. We therefore ask you to stay vigilant and keep your account password confidential.

Your Rights and Choices

Under fh99's privacy policy, you have the following rights:

8.1 Right to Access Information

You may request to view your personal information held by us at any time. We will provide a copy of your information within a reasonable time.

8.2 Right to Correct Information

If your personal information is incorrect or incomplete, you may request that it be corrected or updated. This can be done through your account profile or via our support team.

8.3 Right to Delete Information

If you close your account and have no outstanding balance, you may request that your personal information be deleted. However, this may not be possible in cases involving legal obligations or ongoing investigations.

8.4 Right to Object to Processing

In certain circumstances, you may object to the processing of your information. If you wish to opt out of marketing communications, please inform our support team.

8.5 Right to Lodge a Complaint

If you have any concerns about our data protection practices, you may contact us directly. We take all complaints seriously and aim to resolve them promptly.

Protection of Minors' Information

fh99 strictly does not provide its services to anyone under the age of 21. We do not knowingly collect personal information from any person under the age of 21.

We use age verification methods at the time of account registration. If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information.

If a parent or guardian discovers that their child has registered on our platform, please contact our support team. We will take immediate action.

Policy Changes and Updates

fh99 reserves the right to update this privacy policy as needed. If significant changes are made to the policy, we will:

• Post a clear notice on our website.
• Notify registered users by email.
• Update the "Last Updated" date at the top of the policy.

Continuing to use the platform after any changes will be considered as your acceptance of the updated policy. We therefore recommend reviewing this page regularly.

If you object to any change, you may request to close your account and we will handle your information in accordance with this policy.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our Bengali-speaking support team is available 24 hours a day, 7 days a week.