fh99 Responsible Gaming — Your safety is our priority
Enjoy entertainment safely. fh99 always wants your gaming experience to be healthy, controlled, and fully enjoyable — without any pressure.
Our Commitment
Why responsible gaming matters
fh99 believes that online gaming and betting is an entertainment activity — it should never be a primary source of income. Responsible gaming means knowing your limits, setting a budget, and not placing gaming above other important things in life.
We are committed to creating a safe environment for players in Bangladesh. Our platform has tools and features that help you keep gaming under control. If you ever feel gaming is getting out of hand, our support team is always by your side.
At fh99, for responsible gaming we provide deposit limits, self-exclusion, time-out, reality checks, and 24/7 support. Our goal is always to put your well-being and happiness above the enjoyment of gaming.
Safety Tools
Keep your gaming in control
fh99 gives you a number of effective features to monitor and control your gaming habits.
Set Deposit Limits
Set daily, weekly, or monthly deposit limits so your budget stays in control at all times. Once a limit is set, it takes effect immediately. Lowering a limit is also immediate — but increasing it is subject to a waiting period.
Time-Out Break
If you need a short break, you can take a time-out from 24 hours up to 6 weeks. During this time no betting or deposit activity can be carried out on your account. It is a healthy way to take a brief pause.
Self-Exclusion
Choose self-exclusion for a long-term break. You can close your account from 6 months up to permanently. While self-exclusion is active, no promotional communications will be sent to you either.
Reality Check
During gaming sessions, pop-up messages are shown at set intervals to remind you how long you have been playing and how much you have spent. Keeping this feature on makes it easy to stay aware of your situation.
24/7 Support
Our live chat support in Bengali is available at all times for any issue. If you have any concerns about gaming or need help using responsible gaming tools, contact us — we are always here.
Age Verification
Age verification is mandatory when registering at fh99. Only people aged 21 or above may use our platform. Protecting underage players from gaming is one of our highest priorities.
Warning Signs
Signs of problematic gaming
Gaming addiction develops gradually. If you notice any of the signs below in yourself, it is important to take action now. Remember — asking for help is a sign of strength, not weakness.
Watch for these signs
- Continuing to bet by spending money needed for essentials
- Placing larger bets to try to recover lost money
- Lying or hiding the truth about gaming
- Prioritising gaming over family, friends, or work
- Feeling restless or irritable when not playing
- Trying to stop gaming but failing
- Gaming disrupting sleep or eating habits
- Continuing to bet by taking on debt
Healthy Gaming
Simple rules for staying safe
Responsible gaming is not just about knowing your limits — it is about maintaining a healthy mindset. Follow these simple rules.
Healthy gaming tips
- Set a budget before you start gaming and stick to it
- Do not place larger bets trying to recover lost money
- Take regular breaks — rest for 5-10 minutes every hour
- Play only for entertainment, not to earn money
- Do not game before spending time with family and friends
- Avoid gaming when tired, stressed, or under the influence of alcohol
- Use deposit limits and time-out features regularly
- If you feel a problem, contact our support right away
Financial Control
Deposit and withdrawal limit information
For your financial protection, minimum deposit and withdrawal limits are set at fh99. See the details below.
| Item | Amount | Method |
|---|---|---|
| Minimum Deposit | ৳500 | bKash, Nagad, Rocket, Upay |
| Minimum withdrawal | ৳500 | bKash, Nagad, Rocket, Upay |
| Withdrawal time | 15 Minutes – 2 Hours | All methods |
| Personal deposit limit | As per your preference | Set from Account Settings |
Lowering your personal deposit limit takes effect immediately. A waiting period applies for increasing a limit, which protects you from impulsive decisions.
Step-by-step guide
How to activate self-exclusion
Go to the fh99 Login Page
Access your account. After logging in, go to the "Account Settings" menu.
Select the "Responsible Gaming" section
Find the "Responsible Gaming" tab on the settings page. All safety tools can be found together here.
Choose the self-exclusion option
Select your preferred duration from 6 months, 1 year, 3 years, or permanent self-exclusion.
Confirm
Confirm your decision. Self-exclusion will take effect immediately and cannot be cancelled before the set period ends.
Get support help
If you have difficulty completing the process on your own, contact our 24/7 live chat. Our support team will help you entirely in Bengali.
Age Policy
21+ Age Restriction
fh99 firmly believes that online gaming is for adults only. The minimum age to access our platform is 21.
We verify age at the time of registration and may request identity document verification if needed. If an underage player is identified, the account is closed immediately.
- Mandatory age verification at registration
- Strict access ban for minors
- Identity document verification process
- Parental control features
Advice for Parents
If there are children or minors in your home, make sure they cannot access your gaming account. Keep your account password private and do not forget to log out.
It is recommended to use well-known parental control software to filter online gaming sites.
A Helping Hand
If you are struggling, contact us
Gaming addiction can be a serious problem. But with the right help, it is possible to overcome it.
Live Chat Support
Our 24/7 live chat support is available in Bengali. If you have any concerns about gaming, start a chat now. Our trained team will listen to you carefully.
Email Support
You can also contact us by email. Let us know the details of the problem — we will try to respond quickly.
[email protected]
Professional Help
Seek professional counselling for gaming addiction or mental health issues. Reaching out to mental health service providers in Bangladesh is a brave and right step.
Common Questions
Questions and answers about responsible gaming
Your safety is our
highest priority
Enjoy gaming safely at fh99. Cricket betting, slots, or live casino — enjoy everything responsibly.
Learn More
Our other policies
Visit our policy pages to learn about the full terms and conditions of fh99.